Tender and Contract Management

Novo specializes in partnering with our clients to provide tailored, integrated solutions including tender, outsourcing arrangements, and contract management, etc.

When the tender process has been completed, Novo, acting as the Client’s representative, will monitor and oversee the contractual performance of the appointed/contracted service providers and would conduct audits and surveys, insurance applications, signing of invoices, variation orders, etc.

Our Services Cover:
  1. Development of tender documents
  2. Quantity Surveying
  3. Estimation and Costing
  4. Define and Establishing:
    1. Standard Operating Procedures (SOP’s)
    2. Services Level Agreements (SLA’s)
    3. Key Performance Indicators (KPI’s)
  5. Benchmarking
  6. Make –Buy decisions
  7. Contract award


Implement a CAFM to help your organization integrate with facilities, assets, logistics, and contractors to improve efficiency and extend asset life. CAFM provides a single, comprehensive repository of information that tracks the organization’s people, places, and physical assets

When an organization implements a CAFM system, it can execute the following (but not limited to):

  • Asset Management
  • Work Management
  • Tenant Management
  • Space Management
  • Sustainability and Energy Management
  • Project and Contract Management
  • Procurement and Inventory Management


‘FM at the design stage will add value to the facility by ensuring less ‘rework’, emphasizing value for money, efficient control of the supply chain and teamwork’

We Assist Our Clients In:
  • Understand where facilities management impacts the design and construction process
  • How facilities management creates value added to the facility by users and occupants of the constructed facilities


We have developed commissioning management procedures to ensure the client’s building systems meet design specifications. In addition, we control and monitor the commissioning process from commencement to practical completion and project handover.

Our Services Cover:
  • Post Construction Commissioning Audit
  • Testing and commissioning
  • Warranty Management
  • Defect liability period (DLP) Management
  • Transition Management
  • Project Handover


From full implementation, gap analysis, and ongoing maintenance, QHSE Management System Services can deliver all your ISO 9001, 14001 and 45001 project needs.

The following lists just some of the many areas where we can provide help so, if you’d like to find out more about any of these, please click through to the individual service pages – or contact us to find out more


Good quality management aids employee morale and reassures your customers of your commitment to high standards and delivering customer satisfaction. We will guide you through the process and assist you in putting in place the necessary systems, such as;

  • Quality management support
  • Gap Analysis
  • Internal audits
  • Second party – supply chain audits
  • Process mapping
  • Coaching staff and management for audits
  • Coaching and assistance in Management Reviews


Effective management of Environmental issues is a key strategic & operational goal for most organizations. NOVO offers a range of tailor made packages designed specifically to cover your requirements.

  • Management Systems Development
  • Legal Registers/Evaluation of Compliance
  • Auditing
  • Permitting Support
  • Energy Management Support & Audits
  • Packaging Regulations support & guidance
  • Waste Management
  • Training – accredited/non-accredited/bespoke “in-house”

Health & Safety

Being Health & safety compliant isn’t just about keeping up to date with legislation; it’s about establishing a positive Health & safety culture that makes your business a safer and more productive place to work. We can help you with –

  • Health and Safety Legal Compliance
  • System implementation assistance & guidance
  • Online and Classroom Training (inc. Risk Assessment, Manual Handling),Human Factors and Safety Culture, and Fire Safety Awareness, etc.)
  • Health & Safety inspections
  • Assistance in management reviews / committee meetings


We offer services in setting up an owner’s association or advising ongoing management of an existing strata /owners association. We can offer, but not limited to, the following services;

  • Outsourcing of Services and Contract Management
    • Preparing budgets for Facilities Management and Operations
    • Drafting RFPs, tendering and finalization of vendors
  • Calculation of common areas and service charges
  • Financial Management
  • Life Cycle Cost Analysis
  • Capital Asset Replacement